What We Collect and Why We Use It
When you open an account, we collect the registration details you provide — name, email address, mobile number, and the payment method you link, whether that is bKash, Nagad or Rocket. Each time you make a deposit or request a withdrawal, the transaction reference tied to
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your mobile wallet is logged against your account record. We use this data to verify your identity, process payments accurately, and maintain a secure account history. We do not sell your personal data to third parties. Device data — your browser type, IP address, and session
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timestamps — is collected automatically to detect unusual access patterns and keep your account secure. If you contact our support team, the conversation record is stored and linked to your account for follow-up. Data linked to payment rails like Nagad and Rocket is handled with the
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same care as any other account credential; wallet numbers are masked in our internal logs after verification. Retention periods vary by data type: transaction records are kept as long as required for account integrity and applicable legal obligations in supported regions. You can request a full
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export of your stored data or ask us to close and erase your account at any time through the account settings panel or by writing to our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.